Reata Engineering constantly looks for ways to improve customer experiences, from the precision machining processes we develop to the software we use. We invest in state-of-the-art software to inform customers about the statuses of their contract manufacturing orders.
We’re excited to announce that we’re preparing to roll out a new dashboard for increased customer visibility and control.
How Customers Will Benefit from Our New Dashboard
We’re excited for customers to experience our new customizable Fulcrum Pro dashboard, which will streamline the contract manufacturing experience by enabling customers to access real-time order statuses and expected completion dates, manage orders and invoices, and more.
We’ll begin rolling the dashboard out with specific customers first, and then gradually increase the user base and features from there. So you can expect to experience the many benefits for yourself soon!
Order and invoice management
Up to this point, Reata has manually shared order updates. With the new dashboard, customers can view and manage orders and invoices on their terms, including payment options. Say goodbye to playing phone tag!
Real-time updates and insights
Fulcrum Pro provides up-to-date information on order statuses, from manufacturing progress to shipping status, which enables proactive planning and communication between Reata and the customer.
Demand planning
Eventually, the data provided by Fulcrum Pro will empower Reata to anticipate customer needs and ensure we have the right materials in stock for your orders.
Focused communication
With less time spent on back-and-forth communication regarding customer orders, our team can devote more of our time to high-level conversations that provide real value to customers.
Software Working Behind the Scenes to Improve Your Contract Manufacturing Experience
Believe it or not, the new customer dashboard is just the tip of the iceberg. Reata customers indirectly benefit from a diverse array of software that helps our shop operate efficiently.
MachineMetrics
MachineMetrics is an internal software that aggregates data from our machines to help us make informed, data-driven decisions. We can identify areas for improvement, determine optimal times for maintenance, and so much more. Analyzing data through MachineMetrics keeps our precision machining process efficient, which in turn keeps lead times short.
Paperless Parts
Our quoting software is a game-changer in helping us pinpoint and tackle challenges associated with pricing and materials. Thanks to this tool, we have access to real-time market pricing that offers a clear picture of each line item’s cost. This insight allows us to help our customers get the best price possible for their parts.
Choose Reata to Streamline Your Next Contract Manufacturing Job
We always select software with our customers in mind. The new dashboard will enhance customer visibility, communication with our shop, and control over your order, empowering you to spend time on what matters most—your business.
Looking for a contracting manufacturing experience where you’re in control? Let’s talk.