Reata Engineering is a customer service organization first and a contract manufacturing partner second. We’ve worked hard to cultivate a culture of service in our company and aim to exceed manufacturing industry benchmarks in customer service. But don’t just take our word for it…
“Grady and the Reata team have been a pleasure to work with. Reata is a customer-focused, tech-forward shop that is invested in its customers’ success from quote to delivery. Highly recommend!” – Matt Sordillo (Google Review)
Read on to learn more about Reata’s approach to customer service and hear from some of our valued customers.
How You Can Expect to Be Treated at Reata
Our customer service approach is anchored in respect. We approach our relationships with contract manufacturing customers and vendor partners alike with utmost care and attention.
We are regularly complimented for our responsiveness—we’ll get back to you within 24 hours with the information you’re looking for. We know how frustrating it is to feel like youremails are getting lost in a black hole! Whether we can help you or not, we will let you know.
“I’ve worked with Reata for just over a year now and have been very impressed with their customer service. I also am happy with the system they use for providing online quotes. It allows for fast and convenient ordering. Top-notch shop.” – Joshua Johnston (Google Review)
We go to great lengths to deliver critical, high-quality parts with precision and—just as importantly—urgency. If we receive an email from a customer telling us they have a line down and need parts immediately, we’ll do whatever we can to get them up and running so they can avoid the cost of downtime.
There is no “we’ll do our best” or “we’ll try” at Reata: we find a way to get the job done.
Our goal is to become a true partner to the contract manufacturing customers we serve. Once we get to know you and your part orders, we will tap into our strong project management capabilities to keep you organized and on schedule.
For example, we’ll know which parts should be ordered together, and we’ll keep an eye on the lead times associated with your regular blanket orders and send you a reminder if your deadline is approaching.
“Reata is the most responsive and customer service-minded manufacturer we have worked with. Their professionalism and attention to detail have allowed us to increase our clients’ confidence in our own services, and we feel fortunate to have them as a partner.” – Marc Hanchak (Google Review)
Good news or bad, we provide full transparency into the process of manufacturing your parts. Mistakes happen, and when they do, you’ll know immediately.
We also cultivate timeliness and transparency in our internal team communication about your project. When a part comes in for quoting, our estimating, quality, engineering, and programming teams are notified. This way, if questions or issues arise, they are identified early on.
Our culture of teamwork extends to our vendor network. We believe the manufacturing industry benchmarks for service and partnership have evolved past the old culture of yelling and pushing, so we treat our vendors with respect. We truly appreciate our vendor partners and are regularly amazed by the hills they climb and the hoops they’ll jump through to help us solve problems.
When you work with Reata, you never have to doubt that our engineering team is here to help you. We’re your partner throughout the manufacturing process and take our position on your team and in your project timeline seriously.
We deeply value the relationships we have cultivated with our culture of customer service and look forward to continuing to prioritize respect as we serve as your trusted contract machining partner.
Request a quote today!